Zoom is bringing AI to live chat customer service

summit Video conferencing software Zoom provider has announced a new “smart chat”. live chat An AI-powered solution.

In a main event followed by Mail (Opens in a new tab) On the Zoom blog, the company announced Zoom Virtual Agent (Opens in a new tab)a chatbot designed to help businesses provide effective customer service in a cost-effective manner, by reducing handling times with human customer support staff.

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